Privacy policy
Who is responsible for your data?
The data controller is PT Living With Nature, a travel agency based in Bali (Indonesia). For any question about your data, write to us at livingwithnature@lilo.org.
What data do we collect?
We only collect the data needed to handle your request:
- Through the contact form: first name, last name, email address, phone number (optional, used for the phone call), the trip you are interested in and the content of your message.
- Through browsing the site: technical data and traffic statistics (pages viewed, device type, length of visit), only if you accept audience-measurement cookies.
Why do we use this data?
- To answer your request and arrange a first contact, followed by a phone call to get to know each other (legal basis: your consent and our pre-contractual measures).
- To measure and improve the site’s audience (legal basis: your consent, through the cookie banner).
- To comply with our legal obligations, where applicable.
Who receives your data?
Your data is intended for the members of the Living with Nature team. It is neither sold nor passed on to third parties for commercial purposes. We use technical service providers (site hosting, email, audience measurement) who process it on our behalf.
How long do we keep it?
Contact form data is kept for as long as needed to handle your request, then [À FOURNIR] (retention period to be confirmed, for example three years after the last exchange). Audience-measurement cookies have a maximum lifespan of 13 months.
Cookies and audience measurement
The site plans to use Google Analytics (Google Ireland Limited / Google LLC) to measure site traffic and improve its content. These cookies are only set with your consent: a banner lets you accept or refuse, and change your choice at any time.
The site does not use any advertising cookies. You can also configure your browser to block or delete cookies; some features of the site may then be limited.
Data collected by Google Analytics may be transferred outside the European Union, in particular to the United States, under the safeguards provided for by regulation.
Data transfers outside the European Union
As Living with Nature is based in Indonesia, your data may be accessed from that country. We make sure to protect it with appropriate measures. [À FOURNIR] (transfer safeguards to be specified).
What are your rights?
Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, object to, restrict and port your data, as well as the right to withdraw your consent at any time and to set directives on what happens to your data after your death.
To exercise these rights, write to us at livingwithnature@lilo.org. If, after contacting us, you believe your rights are not being respected, you may lodge a complaint with the CNIL (cnil.fr).
Security
We put in place reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration.
Changes
This policy may change, in particular when the cookie banner is put in place. The date of the last update is shown at the top of the page. See also our legal notice.